Sensory Nest FAQ | Sensory Toys & Products
Frequently Asked Questions
Welcome to the Sensory Nest FAQ page. Find answers to common questions about shipping, returns, order tracking, sensory toys, comfort products, active play items, and shopping at Sensory Nest. If you can’t find the answer you’re looking for, please visit our [Contact Page] or email us at support@sensorynestshop.com.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times may vary between 7-20 business days depending on the item and destination. Please note that these are estimates and may vary during peak holiday seasons.
Do you offer international shipping?
Currently, Sensory Nest ships to the United States. We are working on expanding our reach to support more families worldwide.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Returns & Refunds
Do you offer returns?
Yes. We accept returns within 30 days of delivery for eligible unused items in original condition. For hygiene and safety reasons, certain items like chewable jewelry and personal care products are non-returnable once opened. For full details, please review our [Refund Policy].
How do I start a return?
To initiate a return, please contact our support team at support@sensorynestshop.com with your order number. We will provide you with instructions and the return shipping address.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5-10 business days to your original payment method.
Products & Safety
What products do you sell?
Sensory Nest offers sensory-friendly products designed for calm moments, comfort, active play, and everyday routines for children and families. Our thoughtfully curated collection includes sensory toys, fidgets, movement tools, swings, chewable accessories, noise-reduction products, and hands-on learning activities selected to encourage exploration, creativity, and engaging play experiences.
Are your products safe?
Yes. Safety is our top priority. All our products are tested to meet applicable safety standards. Our chewable jewelry is made from food-grade silicone and is free from BPA, lead, and phthalates.
How do I clean my sensory items?
Most silicone items can be cleaned with warm soapy water or placed on the top rack of a dishwasher. For fabric-based items like weighted blankets, please refer to the specific care instructions on the product label.
Business & Security
Is my payment information secure?
Absolutely. Our store is built on a secure platform with SSL encryption to ensure your personal and payment data is protected at all times.
How can I contact Sensory Nest?
You can reach us anytime at support@sensorynestshop.com or through our [Contact Form]. We typically respond within 1-2 business days.
Where is Sensory Nest located?
Sensory Nest is an online-only store based in Piscataway NJ, By operating online, we are able to offer a wider variety of products to families across the country.