Sensory Nest FAQ | Sensory Toys & Products
Frequently Asked Questions
Welcome to the Sensory Nest FAQ page. Find answers to common questions about shipping, returns, order tracking, sensory toys, comfort products, active play items, and shopping at Sensory Nest. If you can't find the answer you're looking for, please visit our Contact page or email us at support@sensorynestshop.com.
Choosing the Right Product
How do I choose the right product for my child's sensory needs?
Every child is different, so we've made it easy to shop by what your child is looking for. On any collection page you can now filter by Sensory Goal and Age Range to narrow things down quickly. As a starting point:
- Calming & self-regulation — for winding down, focus, or big feelings: try our Quiet Fidgets and Calm Corner tools.
- Active & movement (heavy work) — for kids who need to move: see Movement & Active Play, including spinning seats, body socks, and swings.
- Sound sensitivity — for loud places, travel, or focus: browse our Noise-Reducing Earmuffs.
- Focus, learning & fine motor — for hands-on skill building: explore Hands-On Learning and Building & STEM.
Still not sure? Email us at support@sensorynestshop.com with your child's age and what you're hoping to help with (calming, focus, movement, sound, etc.) and we'll send back a few personalized suggestions.
What's the difference between "calming" and "active" sensory products?
Calming tools (like fidgets, squishies, cozy items, and dim night lights) help a child settle, focus, or self-soothe. Active or "heavy work" tools (like body socks, spinning seats, trampolines, and swings) give the movement and deep-pressure input that many kids need to feel regulated and release energy. Many children benefit from a mix of both throughout the day.
What age are your toys for?
Each product lists a suggested Age Range, and you can filter any collection by age. Our range spans babies and toddlers through big kids, with plenty of "all ages" options. Age suggestions are general guidance — you know your child best, especially for developmental fit.
Are your products safe? Do any have small parts?
We curate items with children's sensory needs in mind. As with all children's products, some toys contain small parts and are not suitable for children under 3 or for anyone who mouths objects — please follow the age guidance and warnings on each product and always supervise play. If you have a specific safety question about an item, email us before ordering and we'll be glad to help.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days, and most orders arrive within about 8–23 business days from when you order (this window covers both processing and shipping). Timing depends on the item and your location, since a few specialty items ship directly from our overseas partner warehouses. Your estimated delivery window is shown on each product page and at checkout. These are estimates and may vary during peak holiday seasons.
Do you offer international shipping?
Currently, Sensory Nest ships to the United States. We're working on expanding to support more families over time.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email containing your tracking number. If you haven't received tracking within a few business days of ordering, check your spam folder or email us at support@sensorynestshop.com and we'll look it up for you.
Returns & Refunds
Do you offer returns?
Yes. We accept returns within 30 days of delivery for eligible, unused items in their original condition and original packaging. Proof of purchase (order number or receipt) is required. For hygiene and safety reasons, certain items — chewable jewelry, oral motor tools, personal care items, items marked "Final Sale," and gift cards — are non-returnable once opened.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for return shipping costs. If the return is due to our error — a defective, damaged, or incorrect item — we cover the return shipping at no cost to you. Original shipping charges are non-refundable. For returns valued over $75, we recommend a trackable shipping service or shipping insurance, since we can't guarantee we'll receive items sent back without tracking.
Do you charge a restocking fee?
No. Sensory Nest does not charge any restocking fees. As long as your item meets our return eligibility — unused, in its original condition and packaging, and returned within 30 days of delivery — you'll receive a full refund of the item price to your original payment method. (Original shipping charges are non-refundable, and for change-of-mind returns the customer covers return shipping.)
Where do I send my return?
Returns are processed domestically at our headquarters: Sensory Nest, 8003 Avalon Way, Piscataway, NJ 08854. Please email us before shipping your return so we can confirm it and guide you through the process. Don't send items back to the manufacturer or before receiving authorization.
When will I get my refund?
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. There is no restocking fee.
What if my item arrives damaged or defective?
If you receive a damaged or defective product, contact us within 7 days of delivery at support@sensorynestshop.com with your order number and a photo. We'll arrange a replacement or a full refund — including shipping costs — at no additional expense to you.
How do I start a return?
Email support@sensorynestshop.com with your order number and the reason for the return. If it's accepted, we'll send instructions confirming how and where to send your package. Questions? Email support@sensorynestshop.com or call 973-319-3699 — we're happy to help.
Products & Care
What products do you sell?
Sensory Nest offers sensory-friendly products designed for calm moments, comfort, active play, and everyday routines for children and families. Our thoughtfully curated collection includes sensory toys, fidgets, movement tools, swings, noise-reduction products, and hands-on learning activities.
How do I clean my sensory items?
Most silicone items can be cleaned with warm soapy water or placed on the top rack of a dishwasher. Please refer to the specific care instructions on the product label.
Orders, Payment & Security
Is my payment information secure?
Absolutely. Our store uses SSL encryption to ensure your personal and payment data is protected at all times.
Can I change or cancel my order?
We process orders quickly, so if you need to change or cancel an order, email us at support@sensorynestshop.com as soon as possible with your order number. We'll do our best to help before the order ships, though we can't guarantee changes once it's in processing.
Do you have a discount for new customers?
Yes! Join our email list to get 10% off your first order. You'll also be first to hear about new arrivals and seasonal offers.
How can I contact Sensory Nest?
You can reach us anytime at support@sensorynestshop.com or through our Contact page. We typically respond within 1–2 business days.
Where is Sensory Nest located?
Sensory Nest is an online-only store based in Piscataway, NJ. By operating online, we're able to offer a wider variety of products to families across the country.